Return, Refund, Delivery, and Payment Process Policy:

We have a strong policy in place to ensure customer satisfaction and address any concerns related to refunds, delivery, and payment processes. Please find below an enhanced version of our policy, designed to prioritize your needs as our valued customer:

All Sales are Final:
Please note that all sales are final, and refunds will only be issued in the case of receiving broken pallets. We take great care in inspecting and ensuring the quality of our pallets before shipping or delivering them to you. However, if any broken pallets are received, we will promptly replace them with new ones, ensuring your complete satisfaction.

Refund Process:
If your broken pallets are approved for a refund, we will replace them with new pallets of the same type and quantity. Our team will coordinate the pickup of the broken pallets or the delivery of the replacements, depending on the situation, to ensure a seamless process that prioritizes your convenience.

Return Instructions:
To initiate a return for broken pallets, please contact us at [email protected] or give us a call at (323) 723-2096‬. We will provide you with further instructions on returning the broken pallets or arranging for the delivery of the replacements.

Delivery Process and Bill of Lading:
Most of the time, people order from us, and we deliver the pallets directly to them. In the case of delivery, when our team arrives to drop off the pallets, we will require you to sign our Bill of Lading. This document serves as proof of delivery and ensures accurate record-keeping.

Pickup Process and Bill of Lading:
If you prefer to pick up the pallets from our location, we will still require you to sign our Bill of Lading upon receipt. This step is essential for both parties to acknowledge the transfer of goods and maintain transparent and accurate records.

Payment Process:
Before charging your card, we will send you an invoice for your order. We prioritize your approval and satisfaction, and therefore, we require your written approval via email, text, or phone before proceeding with charging the card on file or any other agreed-upon form of payment. Once we receive your approval, we will process the payment accordingly.

Damages and Issues:
We highly recommend inspecting your order upon receipt or at the time of pickup. In the event that you receive broken pallets or encounter any issues, please contact us immediately. We will promptly evaluate the issue and provide the necessary assistance to replace the broken pallets with new ones, ensuring your satisfaction.

European Union 14-Day Cooling Off Period:
In compliance with European Union regulations, customers within the European Union have the right to cancel or return their order within 14 days, regardless of the reason and without any justification. Similar to our general refund policy, the returned item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please ensure that you retain the receipt or proof of purchase for smooth processing of your return.

We value your satisfaction and aim to provide a seamless experience with our products. Our enhanced policies for refunds, delivery, and payment processes, along with clear guidelines for signing our Bill of Lading, are designed with your needs in mind. If you have any further questions or require assistance regarding these processes, please do not hesitate to contact us at [email protected] or by calling (323) 723-2096‬.